Job purpose

Under the direction of the Facilities Manager, the incumbent is responsible for maintaining clean and attractive public and employee areas within the facility.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Clean, sweep, mop, dust, vacuum, polish walls, floors, and fixtures within facility.
• Operate riding and walk-behind floor cleaning power equipment while shampooing rugs, stripping, or refinishing floors with non-toxic chemicals.
• Pick up and disposes of trash and refuse.
• Set up, moves, and/or installs furniture and pipe-n-drapes.
• Provide quality customer service to patrons/guests and occasionally performs work with minimal supervision.
• Assist other departmental personnel and performs special projects as assigned.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.

• Ability to obtain a gaming license.
• Previous public area cleaning experience or related experience preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.